Refund Policy
Last updated: August 2026
This policy applies to subscriptions and data packages purchased through 20VPN. Before submitting an order, confirm the selected plan, data allowance, and payment method. Refund requests are reviewed against the order status, payment records, service usage, and this policy.
Policy Scope
A full, no-reason refund may be requested within 30 days of the first payment. The refund window begins on the date the first payment order is completed, and the request must be submitted within that window. Whether a monthly subscription or data package qualifies is determined by the first payment record in the user account and the request submission time.
This commitment applies when assessing eligibility after the first purchase. Renewals, later purchases, additional data packages, and plan upgrades are not first-payment orders and are not automatically covered. Any price difference from an upgrade is calculated based on the remaining days, with the original order and upgrade record reviewed together.
Eligibility Conditions
The applicant must be the actual user of the account associated with the order and must provide enough information to verify payment and order ownership. The account status, order number, payment channel, and payment record must be consistent. A brief reason may be included; providing a detailed reason does not affect review of a first-payment order submitted within the refund window.
During review, delivery of data or subscription benefits for the relevant order may be paused to prevent continued service consumption after the request is submitted. Once the refund is completed, remaining benefits associated with that order will end. The same order cannot be refunded twice or receive duplicate compensation.
Exclusions
A refund request may be declined in any of the following cases: the request is submitted after the refund window; the order is not the account's first payment; the order information cannot be matched with the payment record; the data has been fully used or shows concentrated consumption clearly beyond normal personal use; the account is restricted for violating the terms of use; or the same order has already undergone a refund, payment dispute, or other duplicate-payment process.
Accounts used for illegal activity, disruption of network operations, attacks on other systems, resale of routes, or avoidance of billing rules are not covered by this policy. Unlimited device access does not permit service resale, splitting order benefits, or providing commercial access to unrelated parties in any other way.
Application and Review Process
Refund requests must be submitted through the ticket entry in the user panel. Include the username, order number, payment method, transaction record available for verification, and the order item for which a refund is requested. Do not submit personal information unrelated to order verification in the ticket.
20VPN will first check whether the order is the first payment, whether the request falls within the refund window, whether payment has been confirmed, and whether the data and account status meet this policy. If information is incomplete, the ticket will request the relevant records. The review result and subsequent processing status are provided through replies in the user panel.
Open the user panel to submit a ticket
Return Method and Settlement
After approval, funds will generally be returned through the original payment path. Orders paid through Alipay or WeChat Pay will be submitted to the corresponding payment channel for processing. The actual settlement time depends on the payment channel, account status, and its clearing process. 20VPN makes no additional promise about the specific time required for the payment channel to complete the settlement.
USDT payments do not have the same original-route reversal mechanism as Alipay or WeChat Pay. These orders must first undergo verification of the transaction record, receiving network, and order ownership, and will then be handled as confirmed in the ticket. To prevent an incorrect return path, provide information matching the original transaction accurately in the ticket. No alternative payment method will be used before verification is complete.
Additional Notes
If a payment-channel return fails, the original account status is abnormal, or transaction records differ, refund processing will be paused until the order information can be verified again. Submit additional materials through the original ticket so that a complete processing record can be retained.
This policy explains refund handling rules only and does not change the terms concerning compliant use, account security, and service restrictions. Policy changes will not retroactively alter refund results that have already been reviewed and completed. The page version applicable when the request is submitted will serve as the processing reference.